Smarter Support for Shopify Brands

Marotek builds custom AI-powered automations inside Gorgias - reducing ticket volume, freeing up your team, and giving your customers faster response times.

Starter - $799 setup

For Shopify stores currently struggling to manage customer support tickets - optional $499/month maintenance.- Full Gorgias connection and setup
- AI agent trained to handle repetitive customer questions automatically
- Automated order tracking & refund handling
- Basic returns automation that support your FAQ's
- Custom tagging & routing so nothing gets missed
- 8 Knowledge articles so your AI answersaccurately from day one
- 8 pre-written macros to speed up replies when a human's neededOutcome: A clean, reliable support system that reduces manual workload and improves response times.

Growth - $1,499 setup

For scaling brands with multi-channel support and more complex needs - optional $699/month maintenance.- Everything in Starter, plus:
- Order verification workflow - AI responds differently based on real order status (unfulfilled, fulfilled, delayed, delivered, cancelled)
- Multi-channel automation across email, chat, and social DM's so support is consistent everywhere customers reach out
- Priority/VIP routing so urgent tickets reach the person instantly
- Sentiment detection, the AI will flag angry or distressed customers so your team can step in before things escalate
- Issue categorisation - automatically sorts tickets into categories (shipping, returns, product questions, etc.) for clean reporting
- Help centre setup - a public self-serve portal so customers find answers before contacting support
- Performance dashboards showing ticket trends, volume, and automation impactOutcome: A smarter, more efficient support system that handles more complexity and scale.

Get In Touch

Don't like a contact form? or have a question for us? Please send us an email using the icon below, we'd love to hear from you.Email: [email protected]

• Email